Due to the nature of the products we sell being highly susceptible to fraudulent transactions, we have a fraud prevention protocol in place to ensure your protection and ours from fraudulent transactions. We may contact you to confirm additional details. Your order will not be sent until it has passed these fraud prevention protocols. Depending on your bank this may take up to a few days. If we have not received a reply to our request for additional information with 2 days, we will cancel the order and refund the payment back to the method in which you paid.
Our secure payment provider (Shopify Payments) has added a unique 3 digit code in the description of your credit card transaction. This will show up on your online banking statement or profile as shown in the image below.
Example – A7L is the 3 digit code we require from the image below. The code is located between our company name and phone number. Please send us the code that appears on your account.
PLEASE NOTE - we are NOT asking for the personal pin you use to pay with your card or the CVV on the back of your card.
Once you are verified on our system, we will not need to do this process again.
Please reply to this e-mail with the information requested within 2 days or your order will be cancelled and refunded back to the original payment method.
Thank you for your understanding, if you have any questions please feel free to contact us.